IT support for Naples firms whose clients expect nothing to go wrong

Yes, anywhere in Naples, from Old Naples and Pelican Bay to North Naples and Golden Gate, with no travel charge, from Cape Coral, where the Southwest Florida work is based. Most problems are solved remotely within minutes; when someone needs to be in the room, for a device, the network or a move, the visit is $150 an hour with a one-hour minimum and is booked on the call that diagnosed the problem.

In-person visits are offered in Cape Coral, Fort Myers, Estero, Bonita Springs and Naples, with no travel charge in any of them. Everywhere else, including Marco Island, Immokalee, Everglades City, Ave Maria and Punta Gorda, we work remotely, which is how most of a firm's problems are solved in any case: we connect to the Mac or PC, the Microsoft 365 account or the network equipment and fix it with you on the call. Remote work costs the same wherever the firm is.

Three things, since 3 June 2026 for smaller advisers: a written plan for what you do when client information is breached, notice to affected clients within 30 days of learning of it, and checks on the vendors who hold your client data, including that they tell you within 72 hours. Managed Office covers the controls underneath: monitoring, protection on every computer, backup, a phone code on every sign-in and a documented record of response times. The incident response retainer at $2,400 a year is the plan with 6 hours already paid for behind it. Your compliance consultant owns the wording of the policy; we supply the proof that it is true.

It is our protection against the email that changes bank details before a wire, and anyone in Naples who sends or approves a wire on a client's or a vendor's written instruction needs it: title agents, real estate brokerages, advisers and family offices, yacht brokers at closing, property managers paying contractors, and practices paying large invoices. Setup for up to 10 users is $1,295, then $19 per user a month with a $95 minimum. It covers alerts that catch a hidden forwarding rule or a changed account number, hardware keys for the people who approve payments, a written call-back procedure using a phone number you already had on file, and a staged drill so the staff recognise the real one.

We do the hurricane work in May and June, after the residents have left, because that is the one window when a Naples firm can do it without a client in the lobby. Three things: confirm that files, email, phones and, where the vendor allows it, the practice system live in the cloud and not only in the building; add a cellular or satellite second internet connection that takes over on its own; and write and test a one-page plan for the day the office is unusable, including how clients who are out of state are told that their matter, their money and their house are being looked after.

Yes, on every plan and at no extra charge. Support is in English and Spanish from the same desk, and the training, documents and monthly report are written in whichever language the firm or the team works in. Naples hospitality, property services and many practices' front desks run in Spanish, so the housekeeping supervisor, the billing clerk and the managing partner can each talk to us in their own language, and the payment drill in week three is run in the language of the people who handle the payments.

Keep it safe while it stays, and decide its replacement before 12 January 2027. That is when Windows Server 2016 stops getting security fixes, after which an adviser or a law firm cannot defend it to a regulator or an insurer. On a plan the server is covered at $175 a month for monitoring, updates, protection and checking the backups while it lasts. During setup we write the plan with three routes and a fixed price on each: the vendor's cloud edition, a server we host for you, or a replacement in the office, with the document system and its connections tested before the switch. Retiring the old machine once its data has a tested new home is $495.

No. Cabling, cameras, door access, alarms and anything electrical are licensed trades in Florida, and no Appluex proposal will ever include them. We refer a licensed low-voltage contractor who contracts with you directly and coordinate with them so the outlets they install land on the network we set up. What we do handle is the internet box, the network box and the Wi-Fi at your main office, included on Managed Office, and the move plan so every desk, phone and printer works on the first morning in the new space.

It is not a discount, and there is no Naples premium either. Almost nobody in Collier publishes a price, and a provider that quotes a small office a monthly lump sum rarely says what it comes to per user. Managed Office is $149 per user, $134 prepaid, the same as in Miami, with protection on every computer, backup, after-hours cover and the two-hour response included rather than sold as a higher tier. The catch, if it is one, is that the price is published, so the proposal for your headcount is arithmetic you can do yourself.

From January to April the staff doubles, the booking and guest-messaging systems take the year's load, and the lobby tablet and the housekeeping phones are suddenly critical. We plan for it in the autumn: seasonal hires set up at $129 each with the right access and nothing more, closed out at $99 the day they leave in May, the till and the booking system behind a phone code on sign-in because hijacked hotel software accounts are a known pattern, and a second internet connection so a cable outage in February does not close the front desk. The capacity is bought for the season and released after it.

Yes, and the order matters: close the gaps first, then answer. The questionnaire review is $595 for up to 10 users and $25 per user after that. We go through the insurer's questionnaire item by item, fix what is not yet true (a phone code on every sign-in, tested backups, protection on every computer, a written response plan), collect the proof, and give you answers you can sign. A claim denied on an application that overstated the controls is the expensive outcome, and in a firm that handles client money it is also the one the regulator reads.